Request a Campaign be "Archived"
Edited

Overview

Sometimes, campaigns are created and are no longer needed. This could happen for a couple reasons:

  1. The campaign was created in error

  2. The campaign was created, but will no longer run

When this happens, we may want to filter those campaigns out of our default dashboard view so we may focus on campaigns that need attention.

Upwave campaign statuses solve for just that! By requesting that a campaign be "Archived", you can filter out those campaigns from your campaign view by deselecting "Archived" campaigns.

Please note: "Archiving" a campaign simply means that it will not appear on the default view of your home screen. Because impressions from Upwave tags are independent of the campaign's status, any attached ad impressions may continue to count toward your usage. To avoid this, you must remove the Upwave tag from any campaign you don't want to attribute usage.

Can I request that my campaign be "Archived"?

First, determine your campaign status by viewing the campaign's dashboard or campaign card (dashboard view pictured below):

Please note: Depending on your contract, impressions for "Archived" campaigns may still be attributed toward your usage. Please be sure tags are not implemented (and/or removed) for applicable campaigns that you would not like to be attributed usage for.

My campaign is in "Pre-launch" status

Yes! You can request that your campaign be "Archived".

If your campaign is in "Pre-launch" status, you may request that your campaign be "Archived".

Please follow the steps in the next section.

My campaign is in "Live" status

No. You cannot request that your campaign be archived. Try this instead:

Simply update the "End Date" on your Campaign Information form, and we will close the campaign early.

For more information on where this campaign is set, please see our article, Creating and Editing a Campaign. Please allow 2 business days for processing.

Once closed, your campaign will appear under the "Completed" status. You may filter these out by simply unchecking "Completed" from your dashboard view.

My campaign is in "Completed" status

No. You cannot request that your campaign be archived. Try this instead:

Once campaigns are closed, no further action is required. You may filter these out by simply unchecking "Completed" from your dashboard view.

Request a campaign be "Archived"

If after reviewing the above, you'd still like to request that a campaign be "Archived", please follow the steps below: 

  1. Log in to your Upwave dashboard. 

  2. Click the "Get Help" button, where you can submit your request to our Support Team.

    1. To avoid delays:

      1. Please be sure that your campaign is in "Pre-launch" status (see context above on how to determine this, and what to do if otherwise).

      2. Be sure to include the "hyperlink to the campaign dashboard that you would like us to archive (the hyperlink is important, rather than the name, since campaign cards could share the same name).

      3. Select the "Campaign Setup" option when prompted, which will route your request to the right person quickly.

  3. A member of our Support Team will get back to you within 48-hours.